zk9 Platform Privacy Notice

This page describes what we collect when you use zk9 and how we keep that data protected. We operate an online entertainment service available where local law permits. Our commitment is to handle your personal information transparently and securely, whether you deposit via DANA for a Liga 1 match, access our live-dealer tables, or use any other feature on our platform.

When you open an account with us, interact with our payment systems, or browse our markets—from Champions League fixtures to slot games—we collect specific data to verify your identity, process transactions, and maintain service quality. We do not sell your information to marketers, and we do not share it beyond the processors we name in this policy.

Our servers may sit outside your jurisdiction, and your data may be transferred across borders as part of standard platform operations. You retain the right to access, correct, or request deletion of your personal information subject to our legal obligations and the verification windows required by payment partners.

What We Collect on zk9

We at zk9 collect the following categories of data:

Account data: Email, phone number, full name, date of birth, and account username.
Identity verification: Government ID number, photograph of ID, address proof, and tax identification (if required by law).
Payment data: Bank account or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals. We do not store full card numbers.
Transaction history: Timestamps, amounts, payment methods, and game or market activity.
Device and browser data: IP address, device type, operating system, and browser fingerprint for fraud detection.
Support communications: Messages you send to our team via chat, email, or contact forms.
Cookies and tracking: Session identifiers, preference settings, and analytics tags to improve service performance.

Verification windows: Our KYC process may take up to standard processing periods. Payment partners impose their own timelines for settlement and fraud checks.

How We Use Your Data

We use the data we collect for:

Account opening and identity verification: We confirm your legal identity and age before you can deposit or place any market activity.
Payment processing: We forward your payment details to our partners (e-wallet platforms and banks) to settle deposits and process withdrawals on request.
Fraud and compliance: We scan transactions for suspicious patterns and comply with anti-money-laundering regulations.
Service improvement: We analyse aggregated usage patterns to improve platform speed, game availability, and market coverage.
Customer support: We retain your messages and account history to resolve disputes and provide assistance.
Legal obligation: We may disclose your data to government agencies if required by applicable law.

We do not use your data for direct marketing or to build third-party advertising profiles. Our data use is limited to running zk9 itself.

Your Rights and Our Commitments

We at zk9 commit to the following:

Data access: You may request a copy of all personal information we hold about you.
Correction: You may update your account details, address, or contact information at any time via your account settings.
Deletion: Subject to legal hold periods and ongoing dispute resolution, you may request deletion of your data after your account is closed.
Third-party processors: Our payment partners (e-wallet platforms and banks) are independent data controllers. We do not control their retention or use of payment tokens.
Cross-border transfer: Your data may be stored on servers in regions outside Indonesia. We apply standard security practices to all transfers.
Data breach: If we discover unauthorized access to your account or data, we will notify you within standard notification windows and provide guidance on next steps.

Security practices on zk9

We use encryption for data in transit and apply access controls to protect stored information. Our team does not have access to your full payment details. No system is non-specific info secure; we encourage you to use a strong password and report any suspicious account activity immediately.

Cookies and Tracking

Our zk9 platform uses cookies and similar tracking tools to:

Keep you logged in across sessions.
Remember your language and display preferences.
Measure page performance and identify technical issues.
Detect fraud and account takeover attempts.

Most browsers allow you to decline cookies or clear them manually. If you disable cookies, some features (such as staying logged in) may not work correctly.

Contact zk9

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team. Our response to data-subject requests is subject to standard processing windows. We will respond to your inquiry and provide guidance on next steps, including any verification we need to confirm your identity.

Our services are available only where applicable law permits. We comply with data protection regulations in the jurisdictions where we operate. If you believe we have mishandled your personal information, you may also file a complaint with the relevant data protection authority in your region.